Returns
By purchasing from our online store you agree to our return policy in full, as listed below.
You can return your items for a prompt refund or exchange within 30 days of your delivery date. Sale, limited edition, or special items are final sale. Please mail your package in a prepaid, insured, and trackable method to the address below, ATTENTION: "Customer Service." Include a note in your return package with your full name, order number, and whether you are looking to return or exchange the item. The original shipping and handling charges are not refundable.
Am I eligible for a full refund if I am dissatisfied with my products?
Yes. You can receive a refund or exchange within 30 days of the order date, excluding the original shipping charges. If your order included a Gift With Purchase (GWP) and you would like to return your order or any portion of the order that qualified you for the GWP, we ask that you return the GWP as well. If we do not receive the GWP with your return, we will deduct the cost of the GWP from your refund.
Are Shipping and Handling fees refundable?
No, we do not refund shipping and handling fees.
If I want to return or exchange my product(s), where do I mail it to?
Mail to:
OFRA Cosmetics
ATTN: Customer Service
2141 Blount Rd
Pompano Beach FL, 33069
Please leave us a note in your package with the full name under which you placed the order, the order number, and which product(s) you would like to return or exchange.
If you need more information, feel free to contact us:
Toll Free (877) 652-9888
Telephone (954) 978-6688
E-mail: support@ofracosmetics.com
Return Policy
Wrong shade? Not to your liking? Don't worry we will gladly issue a refund/exchange within 30 days of delivery date. Please return your items in the same condition that you received them, including their original packaging. To complete your return, we require a receipt or proof of purchase.
Final Sale Items (No Returns or Exchanges)
- Mystery Bags and Mystery Boxes / Lucky Scoops Items
- All merchandise items
- Gift Cards
- OFRA x Collab Limited Edition PR Sets/Bundles
- OFRA x Operation Happy Nurse
- Brushes #1, 2, 4, 5, 6, 8, 9, 11, 16, 20, 21, 22, 25, 31 with green handles
- Iconic Collections (The Hills, Brentwood, Rodeo Drive)
- Any free gift add-ons
- Singles Day Long Lasting Liquid Lipsticks
- Bundle Builder Items
- Beauty Rush & Black Friday/Cyber Monday Deals 11/24-12/4
Non-Refundable Items Eligible for Store Credit
- OFRA x Collab Individual Items (PR Sets & Bundles are final sale)
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your order included a Gift With Purchase (GWP) and you would like to return your order or any portion of the order that qualified you for the GWP, we ask that you return the GWP as well. If we do not receive the GWP with your return, we will deduct the cost of the GWP from your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take a few days for the refund to be reflected in your account.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, please allow several days for processing and posting to your account. In the event the refund has not posted, contact your credit card company or bank for more information. If you've done all of this and you still have not received your refund yet, please contact us at support@ofracosmetics.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items are final sale and cannot be refunded.
Damaged Items
If your item arrives damaged, please email support@ofracosmetics.com with photos of the damaged item. We will send a replacement for the damaged item you received at no extra cost.
Lost Packages
If your order appears to be lost, we advise you to contact us within the first 30 days of placing your order. We will look into sending a replacement for your order after your package has shipped. We may require your replacement package to be sent with signature verification to ensure the package reaches you safely.
For domestic orders, we must wait 7 business days for the USPS standard delivery window to expire before we can deem your package as lost.
For international packages, we must wait 8 - 10 weeks for the tracking to expire before we can deem your package as lost. We can only issue a replacement after this time has passed, and we advise you to contact us in a timely manner.
Exchanged (if applicable)
You may exchange an item of the same value, for a different shade. We only allow even exchanges. Exchanges for products not of the same value will not be allowed.
Mail to:
OFRA Cosmetics
ATTN: Customer Service
2141 Blount Rd
Pompano Beach FL, 33069
Also, please be sure to put a note in the box with the full name you placed your order under, order number, and the shade you wish to exchange your item for.
Please note our customer service department only allows ONE exchange for a given order. Multiple exchanges for the same order will not be accepted.
Shipping
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If your refund is approved, you will be refunded the subtotal amount of your original order.
Customs fees may apply for international packages.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Freight Forwarding and Hotel Addresses
OFRA Cosmetics cannot be held responsible for any damaged or lost products transferred by freight forwarding companies or hotels. We will not replace broken or missing items, nor resend lost packages. We advise you to inquire about your lost package with your freight forwarding company or hotel.