Fraud
WHY HAVEN'T I RECEIVED ANY SHIPMENT INFORMATION FOR MY ORDER?
Sometimes orders are flagged as fraudulent. In this case, please check your email and/or spam folder for an email from OFRA for further instruction. If after 3-5 business days of placing your order you have not received any communication from us, please email support@ofracosmetics.com with your order number so we can help.
WHY AM I BEING SENT AN EMAIL REQUESTING PERSONAL DOCUMENTS?
Oh No! Your order has been flagged for fraud. This is the best way for us to verify you in fact made this purchase. Please feel free to contact us.
I DO NOT FEEL COMFORTABLE SENDING THIS SENSITIVE INFORMATION. WHAT CAN I DO?
Our verification process only requires that we confirm that the name on your I.D. and credit card match, and that the last four digits of the credit card matches the one used for purchase. Please feel free to obscure all other sensitive information from your photo.
IS THERE ANOTHER WAY TO VERIFY MY PURCHASE IF I DO NOT WISH TO SEND THE REQUESTED DOCUMENTS?
You may send us a photo of your I.D. and a bank statement that shows your authorized purchase. Please make sure that we are able to see your name on the bank statement and the purchase made with OFRA Cosmetics.
WHAT IF THE ORDER WAS PURCHASED BY SOMEONE ELSE, BUT THE ORDER IS UNDER MY NAME?
That is not a problem. We will still need to view the information from the card holder of the purchase and know that they authorized you to use it.
WHAT IF I DO NOT WANT TO SEND THIS INFORMATION AT ALL?
If you still do not feel comfortable providing this information to us we would be happy to issue you a full refund. Please keep in mind all information sent to us is completely confidential and this verification process is made to protect you against fraud.