FREQUENTLY ASKED QUESTIONS

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Returns

By purchasing from our online store you agree to our return policy in full, as listed below.

You can return your items for a prompt refund or exchange within 30 days of your delivery date. Sale, limited edition, or special items are final sale. Please mail your package in a prepaid, insured, and trackable method to the address below, ATTENTION: “Customer Service." Include a note in your return package with your full name, order number, and whether you are looking to return or exchange the item. The original shipping and handling charges are not refundable.

Return Policy

Wrong shade? Not to your liking? Don't worry we will gladly issue a refund/exchange within 30 days of delivery date. Please return your items in the same condition that you received them, including their original packaging. To complete your return, we require a receipt or proof of purchase.


LOCATION

OFRA Cosmetics


Attn: Customer Service


2141 Blount Road


Pompano Beach, Florida, 33069 USA

CONTACT

Toll Free: (877) 652 - 9888

Telephone: (954) 978 - 6688

Fax: (954) 978 - 6688

Email: support@ofracosmetics.com

HOURS

Monday - Friday 9am - 5pm EST