Shipping & Returns FAQ

Will my product(s) be delivered safely?
Of Course. You can trust that your order will packed and labeled accordingly to sensitivity. Your product(s) will be safely delivered.
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When will my order be processed?
Your order will be quickly processed and carefully packaged in a timely manner. We intend to get your products to you as soon as possible.
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Where can I have product(s) shipped to?
We ship to anywhere in the United States.
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Do you ship orders internationally?
We do not ship to international destinations on purchases from our website. If you would like to have an order shipped internationally, please send us a message from our Contact Us page to discuss international ordering options.
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How are shipping fees calculated?
Shipping fees are determined by the total dollar amount of your order, excluding applicable sales tax.
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How long does it take to receive my order after purchase?
When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. We process your order as quick as possible to have it sent out immediately.
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What shipping method is used to send my order?
We use the shipping method of your choice.
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Am I eligible for a full refund if I am dissatisfied with my products?
Yes. You will receive a prompt refund or exchange within 30 days of the order date. If your return or exchange is after the 30 days, there is a 20% restocking fee.
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How long do I have to be eligible for a refund?
You have within 30 days of the order date to receive a refund or exchange. However if there is no apparent reason for the return there is 20% restocking fee. If your return or exchange is after the 30 days, there is a 20% restocking fee in any case.
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Are shipping and handling charges refundable?
No, we do not refund shipping and handling fees.
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How do I mail my product(s) back for a refund?
Please mail your package in a prepaid, insured, and traceable method back to us for refunds and exchanges.
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Where do I mail my product(s) to receive a refund or exchange?
Mail to:
OFRA Cosmetics
2200 NW 32 St. Suite 1600
Pompano Beach, FL, 33069 USA

Contact Us by:
Toll Free (877) 652-9888 Telephone (954) 978-6688 Fax (954) 978-2282
E-mail: cservice@ofracosmetics.com
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