If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 days of the order date. Please mail your package in a prepaid, insured, traceable method to the address below. The original shipping and handling charges are not refundable. OFRA Cosmetics 2200 NW 32 St. Suite 1600 Pompano Beach, FL, 33069 USA Toll Free (877) 652-9888 Telephone (954) 978-6688 Fax (954) 978-2282 E-mail: cservice@ofracosmetics.com